Crèche Rockids Dudelange 3

Bnk Khal

My experience with this nursery was catastrophic. The general management doesn't care at all about their nurseries, they only see the financial aspect. The director of the group, Ms. Fillali, will be happy to hang up on you with contempt as soon as you report breaches of contracts as well as serious errors committed in one of her nurseries. Indeed, be wary of marketing because for my part, there were all the following problems: - The outings were very limited, there were times where the children spent 3 weeks without going out, due to a lack of buses available and a lack of strollers available or quite simply due to the lack of educators. - The educators were loving but unfortunately some changed every 2 months. - There was no Saint Nicholas or Santa Claus in December 2023 for the children of this nursery. - An educator informed me that my son, who is allergic to fish, repeatedly did not have replacement meals and had food taken from everywhere. Savings on the backs of children? I don't know.. - By changing educators, they are not aware of children's allergies and offered fish to my son who is allergic to fish. - My daughter in the baby group did not have any educational outings. My son did 2 thanks to the new manager of this nursery. - We received very few photos, because the tablet for taking photos was broken in the baby group and had not been replaced. - We had signed a contract with the Rockid Montessori nursery for Montessori education except that after a few months we were asked to sign a new contract telling us that nothing changes except the name of the nursery which becomes Rockid Academy. Except that this was not the case, the nursery has in my opinion lost its accreditation to be Montessori and it simply no longer has the right to call itself that and therefore the change of contract was not a simple change of name but also a change in method of education. This has never been said to parents, some of whom still do not know it. - I have been trying to contact customer service for several weeks and they have not responded regarding the refund of my deposit. This must be reimbursed within one month following payment of the last invoice (this is mentioned in the contract) and it has been more than a month for me. THANK YOU FOR REFUNDING ME.