Les P'tits Bouchons Leudelange

Laura Swol

One week before returning to work and therefore having my daughter integrated into the Leudelange nursery for her trial week, I am terribly disappointed by the lack of professionalism and organization of your team. I called around ten days ago to organize my daughter's integration week. A secretary told me that the Leudelange nursery would contact me the week before the integration week to explain how it would work. So I received no response to my phone call and so I waited for someone to call me back. So this week I was supposed to be called back and then no one did. Monday goes by, Tuesday goes by, Wednesday goes by and no calls. To believe that my daughter has been forgotten and me too. Thursday May 26: public holiday. So I decide to call today, Friday. No one responds, neither in Leudelange nor in Foetz. I made a total of 15 phone calls. As no one answered me, I decided to go to Leudelange in the hope of finally getting an answer. And there, I find the nursery closed! So ultimately, my daughter, who is supposed to go to daycare on Monday, will not be able to do so because no one was able to answer me. Furthermore, when my daughter registered, I was sworn that the nursery never closed except for the one and only Christmas week. What was my astonishment to see that the crèche is closed because the staff are working as bridges! It promises to be serious! Without forgetting that there is no voicemail or answering machine to tell you that the daycare is closed today and that no one will answer your phone. So, you can try to call 15 times like me and you come across the little music that tells you that your call will be taken “in a few moments”. Am I really unlucky, or is it like that all the time at P’tits Bouchons???

Alexia

Thank you all, I can only recommend this crèche, which relieved us of the role of parents while we went to work. 👏🥰